What'sapp us: +44 789 928 2564 / +237 56 423 817

Frequently Asked Questions

What’s Virgin hair?

Virgin hair has not been mixed with any animal or synthetic hair. It’s also pricier than synthetic hair but great for durability, styling and colouring. There are different Grades of virgin hair and Mokxie sells the highest quality. Mokxie virgin hair comes from one donor, it’s un-processed with cuticles intact.  It is thicker, less short hair mix than the other Grade and can be dyed to white colour. Hair maintenance is crucial, if you have this locked down, your hair bundles can last up to 2years.

How do I pay for my order?

We accept Paypal payments on the website. For direct bank transfer. MTN money & Orange money please place your other via WhatsApp or email cs@mokxie.com, and a sales rep will be in touch.

How much hair do I need?

Depends on the volume you want.

  • If you’re looking for lightweight 2 bundles and a closure
  • Full head we recommend 3 bundles with a closure (recommended)
  • For extra volume 4 bundles and a closure should do

In addition the length of the hair style will help you determine how many bundles to buy:

  • Use 2 bundles for 12″ – 16″
  • Use 3 bundles for 18″ – 24″
  • Use 3 – 4 bundles for 24″ – 30″

Where can I find information on hair maintenance, tips, current info on hair?

All orders come with a hair care leaflet to guide you.

You can also visit our blog regularly for updates and tips: www.mokxie.com

This article is very useful:

http://www.mokxie.com/tips-to-maintain-your-hair-weave-extensions/

Can I order a customised handmade wig?

Send us a message on WhatsApp (+44 789 928 2564 or +237 6 56 42 38 17) or an email to cs@mokxie.com with the style, texture, length and density. If you would like extra security like, adjustable straps, combs, elastic band, please also let us know in your message.

Follow the guide in the link below to find your cap size.

http://www.mokxie.com/how-to-measure-your-head-for-wig-making/

What’s Remy hair?

Remy is the best option because all the cuticles of the hair are towards one direction which helps the hair tangle less. Remy hair is from one source/ donor.

Non-Remy hair is collated from multiple sources/ donors; and although still virgin hair, the hair is coated in silicon to maintain a healthy look and feel.

Can I dye the hair purchased from your website?

Each item on our site have a product description, please follow the guide there.

We sell premium quality virgin which enables our customers the ability to dye the hair purchased up to a platinum blonde 613#.

What’s the difference between the hair types?

Brazilian and Peruvian are the most sold and sought after virgin hair in the industry.

You can a lot more information and tips on our blog: http://www.mokxie.com/why-buy-brazilian-malaysian-peruvian-and-indian-hair/

How much does each bundle weight?

Each bundle weights 95-100g.

Where do you ship to or When will I receive my order?

We ship worldwide. It 1-2days to process your orders and deliver:

UK: 3 – 5days

EUROPE: 3 – 5days

USA: 3 – 5days

AFRICA: 5 – 9days

Rest of the world: 5 – 9days

Orders placed on bank holidays please expect delay in processing and delivery time. We endeavour to deliver all orders as soon as we can.

Can I get an update on my order?

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Where are you based?

Mokxie brand is based in London, UK and we have a Rep in Yaounde, Cameroon. We are reachable on WhatsApp on +44 789 928 2564 and +237 6 56 42 38 17.

Follow @mokxie on instagram, Facebook and twitter.